COVID-19 FAQs | Ontario International Airport
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Do I have to wear a mask at ONT?

Yes. The State of California mandates the requirement for masks to be worn in our airport. Airlines also require masks to be worn at their gates and on the aircraft. Since April 7, 2020, San Bernardino County has ordered county residents to cover their faces in public to slow the spread of the coronavirus, especially among asymptomatic residents.

Are temperature checks required for me to enter the airport?

No. While the Airport does not conduct temperature checks some airlines do. Please check with your airline prior to your trip on their safety procedures.

Can I still take flight if I left my mask?

Some airlines are providing masks to passengers (check with your airline). ONT has Personal Protective Equipment (PPE) vending machines located on both floors of each Terminal where you can purchase masks, gloves, sanitizers and more to keep you clean & safe during your travels.

Is parking still available at the airport?

Yes. All lots are open at ONT. Valet remains closed.

Are restaurants and shops open?

Yes. While operating with reduced hours, restaurants and shops are open at ONT in both Terminal 2 and Terminal 4. Seating area capacity in our restaurants has been reduced to create six feet of space between tables.

Should I arrive earlier for my flight due to new COVID-19 health & safety procedures at ONT?

As recommended by TSA, you should still arrive an hour and 30 minutes to two hours prior to your departure time. ONT is known for its convenience and easy curb-to-gate experience that usually results in a quicker throughput than most airports.

If I am feeling sick, should I still fly?

No. If you are sick with flu-like symptoms, please do not travel. Airport employees who are sick should not come to work.

Can I travel with hand sanitizer in my carryon bag? How much?

Yes, up to 12 ounces of liquid hand sanitizer is allowed through TSA security checkpoints. All other liquids, gels and aerosols brought to a checkpoint must not surpass 3.4 ounces or 100 milliliters. Learn more about this new allowance here: https://www.tsa.gov/travel/security-screening/whatcanibring/all.

What new health & safety efforts has ONT implemented since COVID-19?

A lot! Check out our most recent cleanliness efforts at flyontario.com/covid19.

Is the Rental Car Center still open?

Yes. Rent a vehicle from one of nine companies at our consolidated rental car center located at 3450 East Airport Drive Ontario, California 91761. Find out more here: https://www.flyontario.com/parking-transports/rental-cars/.

Are Airport Shuttles still operating?

Yes. Our Rental Car shuttles are still operating 24 hours/day. Due to the closure of Lot 5, the Lot 5 shuttle is not operating. Detailed shuttle information is located here: https://www.flyontario.com/parking-transports/hotel-shuttles If you’re in need of a hotel shuttle find out more here: https://www.flyontario.com/parking-transports/hotel-shuttles.

Does ONT still have flights?

Yes. Ontario International Airport is open and operating, but with significantly reduced flight schedules. Airlines are adjusting flight schedules on a frequent basis, so we encourage air travelers to stay in close touch with their airline. Stay up to date with which routes/destinations are operating at ONT here: https://www.flyontario.com/nonstop-destinations

How many covid-19 cases have been reported at ONT?

TBD

Can I still catch a Taxi or Rideshare to/from ONT?

Yes. Lyft, Wingz and taxis are available for transportation to and from ONT. Find out more information here: https://www.flyontario.com/ground-transportation.

Has airline boarding changed?

Yes. Updated boarding processes vary by airline so please contact your airline before your trip. Examples of new procedures include boarding the back of the aircraft first, only allowing a certain number of passengers to board at a time and not allowing any passenger to sit in the middle seat of a row.

What are the most important things to keep in mind now when I travel through ONT?

As recommended by the Centers for Disease Control and Prevention (CDC) – Wear your mask. Stay six feet (6 ft.) apart from anyone you’re not traveling with.

Maintain good personal hygiene throughout their travel. Wash hands regularly with soap and water, keep hands away from your face and use alcohol-based hand sanitizer as needed. Importantly, you should avoid coughing or sneezing into your hands and use your elbows instead. And it is always a good idea to travel with disinfectant wipes to clean surfaces such as armrests and seat-back trays aboard commercial aircraft. Additional health-related information from the CDC is available here.

I am concerned by the spread of coronavirus around the world. Should I cancel my upcoming air travel?

Ontario airport is actively monitoring information and developments regarding the coronavirus (COVID-19) and its impact on air travel. For the latest health-related information, we are looking to the Centers for Disease Control and Prevention (as well as our state and county public health officials) for guidance, and we encourage you to do the same. You can access up to date information from the CDC’s travel advisory here.

Have U.S. airports imposed flight restrictions to particular destinations?

U.S. airports do not have the authority to take such actions. The Federal Government, however, can restrict travel. Updated travel advisories are accessible on the CDC website here.

Air carriers are also adjusting their schedules based on declining market demand, so travelers should stay in close touch with their airlines if they are planning to travel soon.

Is Ontario Airport screening incoming passengers for the coronavirus?

No screening of incoming passengers is currently being conducted.

Where can I get the latest information on coronavirus before I travel?

We encourage all travelers and employees coming to Ontario International Airport to keep up with the latest information provided by the CDC here. Here are more sources that will be helpful for your upcoming journey:

California Department of Public Health (CDPH): www.cdph.ca.gov

San Bernardino County DPH: https://sbcovid19.com/

City of Ontario: https://www.ontarioca.gov/coronavirus

Airports Council International: flyont.news/ACIreadyforeveryjourney

Transportation Security Administration: https://www.tsa.gov/coronavirus

COVID-19 Testing
Is COVID-19 testing available at the airport?

Yes, as of November 23, 2020 ONT partners with Covid Clinic to provide a testing site that is open daily in Parking Lot 3. Find out more information or book an appointment here: https://flyont.news/covidclinic

Do I have to get tested for COVID-19 at the airport before I fly?

No, but we do have a Covid Clinic testing site available in Parking Lot 3, daily. Find out more info here: https://flyont.news/covidclinic

Do I have to complete a COVID-19 test before my flight?

No, but if you are traveling internationally please check with your airline and your destination country’s COVID-19 guidelines. Many countries do require travelers coming from the U.S. to show negative COVID-19 test results, received no more than seven days prior to the arrival flight, upon entry.

Hawaii State Department Trusted Testing Travel Partner
Is ONT considered a Trusted Testing Travel Partner by the State of Hawaii?

Yes, ONT is the 2nd airport certified by the Hawaii State Department of Health as a Trusted Testing Travel Partner.

What are my COVID-19 testing options for travel to Hawaii?

ONT offers several COVID-19 testing options. Passengers may choose one of two testing options; an Expedited PCR test that provides results the next day or a rapid Molecular NAAT test that provides results within 60 minutes. A negative COVID-19 test with 72-hours of departure is required to be exempt from a supervised quarantine upon arrival in Hawaii.

Who qualifies for COVID-19 testing and Hawaii pre-travel tests?

All COVID-19 tests and Hawaii pre-travel tests are available to anyone in the community.

What are the different COVID testing options available at ONT?

There are several COVID-19 testing options at ONT, including a “walk-up” option and by appointment, 6:30am – 10:30pm daily at the airport testing location in Parking Lot 3. Full details and appointments are available at www.covidclinic.org/ont.

What is the address of the Ontario Airport Covid-19 Testing Site?

The testing site is located in Parking Lot 3, 2500 E. Airport Drive, Ontario, CA 91761. www.covidclinic.org/ont.

Where can I find more information about the Safe Travels Hawaii program?

Full details about the Safe Travels Hawaii program are available at www.hawaiicovid19.com/travel/.

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